Shipping Policy for Fusionhato

Effective Date: January 3, 2025

At Fusionhato, we strive to provide reliable and timely shipping for all of our products. This Shipping Policy explains our shipping procedures, including shipping methods, costs, and delivery times. By shopping on Fusionhato.net, you agree to the terms outlined in this policy.

  1. Shipping Methods and Delivery Times

We offer a variety of shipping methods to suit your needs. The available shipping options depend on your location and the size of your order. Below are the general shipping time estimates:

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days
  • Overnight Shipping: 1 business day (available for orders placed before 12 PM EST)

Please note that delivery times may vary depending on factors such as product availability, shipping carrier delays, and your location.

  1. Shipping Costs

Shipping costs are calculated based on the size, weight, and delivery destination of your order. You can view the total shipping cost during the checkout process before you complete your purchase.

  • Free Shipping: We offer free standard shipping on orders over $100 within the contiguous United States.
  • Flat Rate Shipping: For orders below $100, standard shipping fees will apply.
  1. Order Processing Time

We process and ship orders on business days (Monday through Friday, excluding holidays). Orders placed after 12 PM EST or on weekends will be processed the next business day.

Please note that some items, such as live plants, may require additional processing time to ensure they are shipped in optimal condition.

  1. Shipping to Multiple Addresses

Currently, we only support shipping to a single address per order. If you wish to ship items to multiple addresses, please place separate orders for each delivery address.

  1. International Shipping

At this time, we only offer shipping within the United States. We are working to expand our shipping options to international customers, and we will update this policy once international shipping becomes available.

  1. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with tracking information. You can track your package directly through the carrier’s website using the tracking number provided.

  1. Damaged or Lost Packages

We take great care in packaging your order to ensure it arrives in perfect condition. However, if your order arrives damaged or you experience any shipping issues, please contact us immediately at info@fusionhato.net or call us at (606) 355-7352. We will work with the shipping carrier to resolve the issue and offer a replacement or refund as appropriate.

  1. Shipping Restrictions

Certain products may have shipping restrictions due to their size, weight, or nature (such as live plants). We will inform you if an item cannot be shipped to your address at checkout.

  1. Order Modifications and Cancellations

Once your order has been shipped, we are unable to modify or cancel it. However, you can initiate a return once the item is delivered in accordance with our Return and Refund Policy.

  1. Contact Us

If you have any questions or concerns about our shipping process, or if you need assistance with tracking your order, please reach out to our customer support team:

  • Email: info@fusionhato.net
  • Phone: (606) 355-7352
  • Address: 1045 Ky 618 Hwy, Crab Orchard, Kentucky (KY), 40419

By placing an order on Fusionhato.net, you acknowledge that you have read, understood, and agreed to this Shipping Policy. We are dedicated to providing excellent service and ensuring your order reaches you as quickly and safely as possible.