🔄 Refund & Return Policy – Fusionhato
Effective Date: July 12, 2025
Expiration Date: July 12, 2026
At Fusionhato, your satisfaction is our highest priority 🌿. While we hope you love every product you receive, we understand that sometimes things don’t go as planned. This Refund & Return Policy outlines your rights, options, and the steps to take if you’re unsatisfied with your order.
Please read this policy carefully before submitting a return request.
✅ 1. Return & Refund Eligibility
You may request a return or refund for eligible purchases under the following conditions:
🕒 Return Window:
Returns must be initiated within 30 days of receiving your order.
📦 Product Condition:
Items must be unused, in original packaging, and include all tags, labels, and accessories.
🚫 Non-Returnable Items:
❌ Customized or personalized products
❌ Perishable goods (e.g., plants that have been neglected post-delivery)
❌ Final sale or clearance items (as indicated on product pages)
💥 If your product arrives damaged or defective, please notify us within 7 days for immediate support and resolution.
📬 2. How to Return an Item
Returning a product is easy! Just follow these steps:
📧 Contact Us
Email info@fusionhato.net or call (610) 774-0451 to request a return authorization.📋 Provide Order Details
Include your order number, list of item(s) to return, and the reason for return.📨 Receive Instructions
We’ll send you return instructions and a shipping label (if applicable).
🔁 Note: Return shipping is the customer’s responsibility unless the return is due to our mistake.📦 Ship Back Safely
Use original packaging if possible. We recommend a trackable shipping method for peace of mind.
Return Address:
📍 Fusionhato
201 S 17th St, Allentown, Pennsylvania (PA), 18104
📞 Phone: (610) 774-0451
💳 3. Refunds
Once your return is received and inspected, we will issue a refund to your original payment method.
🕐 Processing Time: 5–7 business days
🏦 Refund Time: Depends on your bank/payment provider
Refund Notes:
🚚 Shipping fees are non-refundable (unless we made a mistake)
💵 Promotional discounts will be deducted from the refund amount
💳 You’ll receive a confirmation email once the refund is issued
🔁 4. Exchanges
We currently do not support direct exchanges.
👉 If you’d like to exchange an item:
Return the original item using the return process
Place a new order for the desired item
✅ Our team can assist you with product recommendations if needed
🧯 5. Damaged or Defective Items
Oh no! If your item arrived damaged, we’re here to help — and fast.
📸 Step 1: Take clear photos or videos of the damage
🧾 Step 2: Send images + your order number to info@fusionhato.net
🔁 Step 3: We’ll offer you a replacement or full refund — no extra cost
🚚 Return shipping for damaged/defective items is fully covered by us
We kindly request you report any issue within 7 days of delivery.
🕵️ 6. Late or Missing Refunds
If your refund hasn’t appeared after 7 business days:
🏦 Check with your bank or card provider
📧 Contact us at info@fusionhato.net with your order details
🔍 We’ll investigate and resolve it as quickly as possible
🚫 7. Exceptions to Refund/Return Policy
In certain cases, we may decline a return or refund if the following applies:
🕒 Return request was made after 30 days
🧪 Item has been used, damaged, or altered by the customer
📦 Item is returned without original packaging, accessories, or tags
We reserve the right to deny refunds that do not meet our eligibility conditions.
🤝 8. Need Help? Contact Us
Our support team is ready to help with anything — from return requests to plant care tips 🌱
📧 Email: info@fusionhato.net
📞 Phone: (610) 774-0451
🏠 Address: 201 S 17th St, Allentown, Pennsylvania (PA), 18104
🌐 Website: www.fusionhato.net
🌿 Thank you for choosing Fusionhato.
Your happiness is our mission — and we’ll always go the extra mile to make it right.