Sales Policy for Fusionhato

Effective Date: January 3, 2025

Welcome to Fusionhato, your one-stop shop for high-quality plants and gardening solutions! We are committed to offering a seamless shopping experience, ensuring you receive top-notch products and excellent customer service. This Sales Policy serves as a guide to your purchasing journey with us. We encourage you to read it carefully to understand our terms and conditions.

Store Information:

  • Business Name: Fusionhato
  • Physical Store Location: 1045 Ky 618 Hwy, Crab Orchard, Kentucky (KY), 40419
  • Customer Support Phone Number: (606) 355-7352
  • Email for Support: info@fusionhato.net
  • Website: https://fusionhato.net/

1. Product Availability and Stock Information

At Fusionhato, we pride ourselves on offering a wide range of high-quality plants and garden accessories. As part of our dedication to providing you with the best products, we work with trusted suppliers to ensure fresh, healthy plants. However, due to seasonal fluctuations and natural growth cycles, certain plants may occasionally be unavailable. In such cases, we will notify you immediately about the status of your order and offer alternatives or a full refund if necessary.

  • Product Updates: We continually update our product catalog, so feel free to check our website for the latest arrivals.
  • Out-of-Stock Items: If an item is out of stock, we may offer a waitlist option or recommend similar products available in our collection.

2. Order Process and Confirmation

Ordering from Fusionhato is simple, fast, and secure. Our website, Fusionhato.net, is designed to make your shopping experience as smooth as possible. Here’s how the ordering process works:

  • Step 1: Browse our extensive selection of plants, garden tools, and accessories on our website.
  • Step 2: Add your desired items to the shopping cart and proceed to checkout.
  • Step 3: Review your order carefully before finalizing the purchase.
  • Step 4: Once your order is successfully placed, you will receive an email confirmation with the details of your order, including the estimated delivery time and tracking information once the order has been shipped.

If you need to make any changes to your order, please contact us as soon as possible. Once the order is confirmed, it cannot be altered or canceled unless there is a significant issue.

3. Shipping and Delivery Policy

At Fusionhato, we understand that receiving your plants on time is essential. Our shipping policy is designed to ensure that your plants and products arrive safely and promptly.

  • Shipping Rates: Shipping fees are calculated based on the weight of your order and the delivery location. These fees will be clearly displayed during the checkout process.
  • Delivery Time: Most orders are processed within 1-3 business days of receipt. Delivery times depend on your location and the selected shipping method. We aim to deliver your order within 5-7 business days after processing. However, due to external factors such as weather or delivery service delays, the actual delivery time may vary.
  • Tracking: Once your order has been shipped, you will receive an email with tracking information so you can monitor the progress of your delivery.
  • Shipping Methods: We utilize reliable carriers to ensure your plants and products are delivered safely. Options include standard shipping and expedited shipping (if available).

4. Return, Refund, and Exchange Policy

Your satisfaction is our priority at Fusionhato. If you are not completely satisfied with your order, we offer a clear and fair return policy. Please review the details below:

  • Return Eligibility: Products must be returned in their original, unused condition within 14 days of receipt. Live plants that have been damaged due to improper care or mishandling after delivery are not eligible for return.
  • How to Initiate a Return: To initiate a return or exchange, please contact our customer support team via email at info@fusionhato.net. Provide your order number, product details, and the reason for the return.
  • Refunds: Once your return is received and inspected, we will issue a full refund to your original payment method within 7-10 business days. Refunds will not include shipping charges unless the return is due to an error on our part.
  • Exchanges: If you would like to exchange a product, please let us know, and we will assist you in selecting a suitable replacement.
  • Non-Returnable Items: Certain products, such as perishable items (live plants) or customized items, are not eligible for return or exchange unless they are defective or damaged upon arrival.

5. Payment Methods

We offer a variety of secure and convenient payment options for your ease:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal
  • Apple Pay
  • Google Pay

Your payment information is processed securely using industry-standard encryption technologies, so you can shop with confidence.

6. Pricing Policy

Prices on our website are clearly listed for each product. However, please note that prices are subject to change based on market conditions or seasonal fluctuations. When you place an order, the price you see at checkout will be the price you pay.

  • Taxes: Sales tax may be applied based on your shipping location. The applicable tax rate will be displayed at checkout.
  • Discounts and Promotions: Occasionally, we may offer discounts or promotional codes. These can be applied during the checkout process, and the discount amount will be reflected in your final total.

7. Customer Support

We are here to help you! If you have any questions or need assistance with your order, our customer support team is available to provide support. We can be reached through the following contact methods:

  • Phone: (606) 355-7352 (Available Monday to Friday, 9 AM – 6 PM EST)
  • Email: info@fusionhato.net
  • Live Chat: Available on our website during business hours for immediate assistance.

Whether you need help with placing an order, choosing the right plant for your garden, or have questions about delivery, we’re happy to assist!

8. Privacy and Data Protection

At Fusionhato, we respect your privacy. Your personal and payment information is safe with us, as we use secure encryption technology (SSL) to protect your data during transmission. For more details on how we handle your information, please review our Privacy Policy.

We will never sell or share your personal information with third parties for marketing purposes without your consent.

9. Terms of Service

By making a purchase on our website, you agree to comply with the terms and conditions outlined in this sales policy. Fusionhato reserves the right to modify, update, or discontinue any products or services offered on our website without prior notice.

Why Shop with Fusionhato?

  • We offer an extensive selection of high-quality plants and gardening tools.
  • Our customer service team is dedicated to helping you with any concerns or questions.
  • Secure and easy online shopping with multiple payment options.
  • Fast, reliable shipping to ensure your plants arrive safely.
  • Commitment to providing excellent products and service every time.

For more information, please visit our website at Fusionhato.net.