Refund and Return Policy for Fusionhato

Effective Date: January 3, 2025

At Fusionhato, we are committed to delivering premium-quality products and ensuring your complete satisfaction with every purchase. If for any reason you’re not fully happy with your order, please refer to the following guidelines for returns and refunds. By shopping at Fusionhato.net, you agree to the terms of this policy.

  1. Return Eligibility

We want to ensure you’re delighted with your purchase. If you’re not satisfied, we offer returns on eligible items under the following conditions:

  • Return Window: You may return most items within 14 days of receiving your order. The item must be unused, in its original packaging, and in sellable condition.
  • Non-Returnable Items: Some products are not eligible for return unless they arrive defective or damaged. These include:
    • Live plants
    • Custom or personalized products
    • Clearance or sale items (unless specified otherwise)
  • Damaged or Defective Items: If your item arrives damaged or defective, please contact us immediately. We will assist you in returning or replacing the item at no additional cost.
  1. How to Initiate a Return

To begin the return process, please follow these steps:

  • Contact Us: Reach out to our customer support team at info@fusionhato.net or call us at (606) 355-7352 to request return authorization.
  • Return Authorization: Upon approval of your return request, we will provide instructions and the return address. Please include your order number and reason for returning the item.
  • Return Shipping: Customers are responsible for return shipping unless the item is defective or damaged. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
  1. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return conditions. If your return is accepted, we will process a refund to your original payment method. Please allow up to 7-10 business days for the refund to appear in your account, depending on your payment provider.

  • Refund Amount: Refunds will cover the cost of the returned item(s), minus any shipping fees. Shipping costs are non-refundable unless the return is due to our error.
  • Partial Refunds: If the returned item is used or not in its original condition, we may issue a partial refund or deny the return request.
  1. Exchanges

We do not offer direct exchanges at this time. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.

  1. Return Exceptions

Some items may be subject to specific conditions or exclusions:

  • Live Plants: Due to the nature of live plants, returns are not accepted unless the plant arrives damaged or in poor condition. If this happens, please contact us right away with photographic evidence.
  • Customized Products: Personalized or customized products (e.g., custom pots, engraved items) cannot be returned unless they are defective or damaged.
  • Sale Items: Products labeled as “Final Sale” or purchased during promotional events may not be eligible for return. Please check the product details for return eligibility.
  1. Order Cancellations

If you need to cancel an order, please contact us as soon as possible. We can cancel orders that have not yet been processed or shipped. Once the order has been shipped, cancellation is not possible, but you may return the item according to our return policy.

  1. Exceptions and Issues

If you encounter any issues with your order, please reach out to us immediately. We will do our best to resolve any concerns, including defects, damages, or delivery problems. Our customer support team is available to assist with any return, refund, or general inquiries.

  1. International Returns

Currently, we only accept returns for orders shipped within the United States. If you are outside the U.S. and wish to return an item, please contact us for further guidance. Note that international shipping fees and duties are non-refundable, and the customer is responsible for any return shipping costs.

  1. Contact Us

If you have any questions or require assistance regarding our Return and Refund Policy, please contact us:

  • Email: info@fusionhato.net
  • Phone: (606) 355-7352
  • Address: 1045 Ky 618 Hwy, Crab Orchard, Kentucky (KY), 40419

By making a purchase at Fusionhato, you agree to the terms of this Refund and Return Policy. We are committed to providing excellent service and are here to help with any concerns or questions you may have.